Shipping policy

WORKSPACE DREAMS

Ergonomic Office Furniture

 

SHIPPING & DELIVERY POLICY

Effective Date: April 2026  |  Last Updated: April 2026

At Workspace Dreams, we specialise in ergonomic office furniture that is built to last. Because many of our products are locally manufactured or made to order, our delivery timelines reflect a commitment to quality — not a compromise on it. We believe you should know exactly what to expect when you order from us, so this policy is designed to be clear, honest, and straightforward.

Please read this policy carefully before placing your order. If you have any questions about delivery to your specific location, contact us before ordering and we will advise accordingly.

1. Shipping At a Glance

Delivery Area	All major cities and towns within South Africa
International Shipping	Not available at this time
In-Stock Items Lead Time	5–8 business days (processing + transit)
Made-to-Order Lead Time	10–20 business days (production + transit)
Office Chair Shipping	Free — nationwide
Made-to-Order Shipping (JHB & CPT)	R899.99 + applicable fuel surcharge
Other Locations (Made-to-Order)	Quote on request — contact us before ordering
Fuel Surcharge	Variable — based on current fuel price; communicated before order confirmation
Order Processing Cut-Off	02:00 SAST on business days
Redelivery / 3rd Party Address Fee	R800
Order Tracking	Available for Courier Guy deliveries — not available for Campos or Redbou Transport
Order Status Enquiries	Contact info@workspacedreams.co.za or +27 72 983 4258
Delivery Hours	Monday – Friday, business hours only

2. Where We Deliver

We currently deliver to all major cities and towns within South Africa, including but not limited to Johannesburg, Pretoria, Cape Town, Durban, Port Elizabeth, and Bloemfontein.

We do not currently offer:

• International shipping.
• Delivery to highly remote or inaccessible rural areas — unless special prior arrangements have been made and confirmed in writing.

Not sure if we deliver to your area? Contact us at info@workspacedreams.co.za or +27 72 983 4258 before placing your order and we will confirm availability and provide a shipping quote if applicable.

3. Order Cut-Off & Processing

Orders placed before 02:00 SAST (GMT+2) on business days are processed on the same working day. Orders placed after this time, on weekends, or on public holidays will be processed on the next business day.

Processing includes order confirmation, quality inspection, manufacturing coordination for made-to-order items, and courier booking. Most in-stock orders are prepared and ready for dispatch within one working week where possible.

4. Lead Times & Delivery Estimates

Delivery timelines differ depending on whether the product is in stock or made to order. Please factor in both the handling/production period and the transit time when planning your order.

4.1 In-Stock Items

Products that are in stock and ready to ship:

• Handling and dispatch: 1–3 business days
• Transit time: 3–5 business days
• Total estimated delivery: 5–8 business days from order confirmation

4.2 Made-to-Order Items

Products that are manufactured or assembled after your order is placed — these are clearly indicated on the product page at the time of purchase:

• Production and handling: 7–14 business days
• Transit time: 3–6 business days
• Total estimated delivery: 10–20 business days from order confirmation

Made-to-order items take longer because they are purpose-built for you. This is not a delay — it is the process. We will keep you updated throughout.

5. Shipping Rates & Free Delivery

Region	Product Type	Shipping Cost	Estimated Lead Time
Nationwide	Office Chairs	FREE	5–8 business days
Johannesburg & surrounds	Made-to-Order Furniture	R899.99 + fuel surcharge*	10–20 business days
Cape Town	Made-to-Order Furniture	R899.99 + fuel surcharge*	10–20 business days
All other locations	Made-to-Order Furniture	Quote on request	Quote on request

Notes on shipping rates:

• For all other locations, made-to-order furniture shipping costs are quoted on a per-order basis. Please enquire before placing your order.
• Delivery charges are calculated per order and per delivery address.
• Where an order is split across multiple deliveries at the customer's request, delivery charges may apply to each individual delivery.
• Large projects, bulk orders, or special delivery requirements will be quoted separately and confirmed in writing before the order is finalised.

* Fuel Surcharge Notice: Shipping costs for furniture deliveries may be subject to a fuel surcharge applied by our delivery partners. Due to fluctuating fuel prices in South Africa, this surcharge is not fixed and cannot always be determined in advance. As fuel prices increase or our delivery partners adjust their fuel levies, the applicable surcharge may change. Where a fuel surcharge applies to your order, this will be communicated to you before your order is confirmed.

6. Courier & Logistics Partners

We work with a select group of professional furniture and logistics providers to ensure your order is handled with care. Different products may be delivered by different courier partners depending on the size, weight, and nature of the item:

• Campos Transport — used for large furniture items and made-to-order deliveries.
• Redbou Transport — used for large furniture and commercial deliveries.
• The Courier Guy — used for smaller items and select deliveries where tracking is required.

We do not use standard postal services for furniture deliveries due to size, weight, and handling requirements.

7. Order Tracking

Tracking availability depends on which courier partner is handling your delivery:

• The Courier Guy deliveries: A tracking number and tracking link will be provided once your order has been dispatched.
• Campos Transport and Redbou Transport deliveries: These providers do not operate with standard tracking codes. You will not receive a tracking number for these deliveries.

Regardless of which courier is used, you can always check the status of your order by contacting us directly. We will provide you with a delivery update and estimated timeline based on the courier's schedule.

To check your order status, email info@workspacedreams.co.za or WhatsApp/call +27 72 983 4258 with your order number. We will respond promptly with an update.

8. Delivery Scope & Customer Responsibilities

8.1 Standard Delivery

Our standard delivery service covers delivery to the ground floor of the delivery address only. Unless a specific alternative arrangement has been agreed upon and quoted for in writing, our couriers and transport providers do not carry out:

• Placement of goods within the premises.
• Assembly or installation of any kind.
• In-room or upper-floor delivery.

If you require furniture to be assembled or installed, our optional professional assembly service is available in Cape Town and Johannesburg at an additional cost. Please enquire before ordering.

8.2 Customer Responsibilities

To ensure a smooth and successful delivery, the customer must:

• Ensure safe and legal access to the delivery address for delivery vehicles and personnel.
• Be available (or have a representative available) during the agreed delivery window to accept the goods.
• Ensure there is adequate space for offloading at the delivery point.
• Inspect all goods upon delivery and note any visible damage on the delivery documentation immediately.

Failed deliveries or restricted access caused by the customer may result in a redelivery charge of R800.

9. Redelivery & Additional Charges

An additional charge of R800 will apply in the following circumstances:

• Redelivery where the customer or their representative was not available to accept delivery at the agreed time or address.
• Delivery to a third-party address that was not specified on the original order, unless pre-agreed with Workspace Dreams in writing.
• Delivery of repaired or replacement goods where the repair or replacement is not covered under the applicable warranty or guarantee.

10. Risk & Responsibility

Risk in the goods passes to the customer upon delivery — being the point at which the goods are physically handed over at the delivery address, or collected by the customer or their appointed representative.

Workspace Dreams makes use of third-party transport providers and cannot be held responsible for loss or damage to goods caused by these transporters after the goods have left our premises or our supplier's warehouse. Customers are strongly advised to inspect all goods upon delivery and report any damage immediately (see Section 11).

11. Missing, Damaged, or Incorrect Deliveries

Please inspect your order carefully upon delivery. If your order arrives with missing items, damaged goods, or incorrect products:

• Notify us within 48 hours of delivery by emailing info@workspacedreams.co.za.
• Include your order number and delivery date.
• Attach clear photographs of the packaging and the affected products.
• Provide a written description of the issue.

Claims cannot be assessed or processed without supporting documentation. We will investigate with the courier and supplier and arrange repair, replacement, or collection where necessary and appropriate.

Important: Claims submitted after 48 hours of delivery may not be eligible for resolution. Please inspect your goods on the day of delivery.

12. Customer Collection

Where a customer elects to collect their order from our warehouse:

• Collection must take place within 5 business days of Workspace Dreams notifying the customer that the goods are ready.
• A reasonable storage fee may be levied for goods not collected within this period — this will be communicated to the customer in advance.
• Risk in goods not collected within 5 business days remains with the customer. Workspace Dreams shall not be liable for loss or damage during storage unless caused by our gross negligence.

Warehouse / Collection Address: Collection Address: 90 Persephone Street, Lanseria, Johannesburg, Gauteng, 1739, South Africa

13. Delays & Exceptional Circumstances

While we work hard to meet all stated timelines, delays may occasionally occur due to circumstances including:

• Manufacturing or supplier backlogs.
• Transport disruptions or courier delays.
• Adverse weather conditions.
• Public holidays.
• Events beyond our reasonable control.

If a delay affects your order, we will contact you promptly with a revised timeline and keep you updated throughout. We appreciate your patience and understanding — our focus is always on delivering your order correctly, not just quickly.

14. Contact Us

For all shipping and delivery enquiries, please contact us using the details below. Our team is available Monday to Friday, 07:00 – 17:00 (SAST).

Email	info@workspacedreams.co.za
Phone / WhatsApp	+27 72 983 4258
Website	workspace-dreams.co.za/pages/contact-workspace-dreams
Business Hours	Monday – Friday, 07:00 – 17:00 (SAST)
Warehouse Address	90 Persephone Street, Lanseria, Johannesburg, Gauteng, 1739, South Africa
Registered Business Address	Unit 51, Block E, Wapadrand Office Park, 90 Kingbolt Crescent, Wapadrand, Pretoria, Gauteng, 0081, South Africa

This policy was last updated in April 2026. Workspace Dreams Pty Ltd reserves the right to update this policy at any time. The most current version will always be available on our website at workspace-dreams.co.za.